Privacy Policy

1. Introduction

Redwerk OÜ ("we," "our," or "us") is committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, share, and protect your personal information when you use our website, services, or interact with us.

This policy applies to all personal information we collect through our website, games, services, and communications. By using our services, you agree to the practices described in this Privacy Policy.

2. Information We Collect

2.1 Information You Provide Directly

We collect information you provide when you:

• Contact us through our website forms
• Request quotes or services
• Subscribe to our newsletter
• Participate in surveys or feedback requests
• Communicate with us via email or phone

This information may include:

• Name and contact details (email, phone, address)
• Company or organization information
• Project requirements and preferences
• Communication preferences
• Any other information you choose to provide

2.2 Information Collected Automatically

When you visit our website, we may automatically collect:

• IP address and location information
• Browser type and version
• Device information
• Pages visited and time spent on our website
• Referring website information
• Cookie and similar technology data

2.3 Children's Information

We do not knowingly collect personal information from children under 13 years of age. Our games are designed for children but we do not collect personal information from the children who play them. If we become aware that we have collected personal information from a child under 13, we will take steps to delete such information promptly.

3. How We Use Your Information

We use your personal information for the following purposes:

3.1 Service Provision

• Responding to your inquiries and requests
• Providing quotes and proposals
• Delivering our game development services
• Managing client relationships and projects
• Processing payments and contracts

3.2 Communication

• Sending you information about our services
• Responding to your questions and requests
• Providing customer support
• Sending newsletters (with your consent)
• Notifying you of important updates or changes

3.3 Business Operations

• Improving our website and services
• Analyzing usage patterns and trends
• Preventing fraud and ensuring security
• Complying with legal obligations
• Protecting our rights and interests

4. Legal Basis for Processing (UK GDPR)

Under UK data protection law, we process your personal information based on the following legal grounds:

• Consent: When you have given us clear consent to process your personal information for specific purposes (e.g., marketing communications)
• Contract: When processing is necessary for performing a contract with you or taking steps at your request before entering into a contract
• Legal Obligation: When we need to process your information to comply with legal requirements
• Legitimate Interests: When processing is necessary for our legitimate business interests, provided these do not override your rights and freedoms

5. How We Share Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

5.1 Service Providers

We may share information with trusted third-party service providers who help us operate our business, such as:

• Web hosting and IT services
• Email marketing platforms
• Payment processors
• Analytics providers

These providers are contractually obligated to protect your information and use it only for the purposes we specify.

5.2 Legal Requirements

We may disclose your information if required by law or if we believe such disclosure is necessary to:

• Comply with legal processes or government requests
• Protect our rights, property, or safety
• Protect the rights, property, or safety of our users or others
• Investigate fraud or security issues

5.3 Business Transfers

If we are involved in a merger, acquisition, or sale of assets, your personal information may be transferred. We will notify you of any such change and any choices you may have.

6. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against:

• Unauthorized access, use, or disclosure
• Accidental loss or destruction
• Malicious attacks
• Data breaches

Our security measures include:

• Encryption of data in transit and at rest
• Regular security assessments and updates
• Access controls and authentication
• Staff training on data protection
• Incident response procedures

While we strive to protect your personal information, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security.

7. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including:

• Providing services to you
• Complying with legal obligations
• Resolving disputes
• Enforcing our agreements

Specific retention periods:

• Contact inquiries: 3 years from last contact
• Client records: 7 years after project completion
• Marketing data: Until you withdraw consent or 3 years of inactivity
• Website analytics: 26 months

When retention periods expire, we will securely delete or anonymize your personal information.

8. Your Rights

Under UK data protection law, you have the following rights regarding your personal information:

To exercise any of these rights, please contact us at [email protected]. We will respond to your request within one month.

9. Cookies and Similar Technologies

Our website uses cookies and similar technologies to improve your experience. For detailed information about our use of cookies, please see our Cookies Policy.

You can control cookie settings through your browser preferences, but this may affect website functionality.

10. International Data Transfers

We primarily process personal information within the United Kingdom. If we need to transfer your information outside the UK, we will ensure appropriate safeguards are in place, such as:

• Adequacy decisions by the UK government
• Standard contractual clauses
• Certification schemes
• Codes of conduct

11. Third-Party Links

Our website may contain links to third-party websites. This Privacy Policy does not apply to those websites. We encourage you to read the privacy policies of any third-party websites you visit.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will:

• Post the updated policy on our website
• Update the "Last updated" date
• Notify you of significant changes via email or website notice

Your continued use of our services after changes take effect constitutes acceptance of the updated policy.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

If you are not satisfied with our response to your privacy concerns, you have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK's data protection regulator.